Kriteria ProBE 2016

LOADING TIME

Categories
Description
Definition
  • Loading Time refers to the amount of time (in seconds) it takes for a page to load, from initiation of the pageview (e.g., click on a page link) to load completion in the browser.
  • ProBE loading time indicator: 5 seconds and below
 Tips
  • Google PageSpeed test measures and analyses the page and generates report on specific recommendations to improve the speed of the page.
  • Recommendations are based on general principles of web page performance, including resource caching, data upload and download size, and client-server round-trip times.
 Conditions  a)  Assessment must be undertaken during peak hours specified below:

  • 10.00am to 1.00pm, or
  • 2.00pm to 4.00pm

b)  Assessment to be undertaken by using an online tool “Search- Seomastering.com”: http://www.seomastering.com/site-speed-checker.php

Information Gathering
Process
ProBE Self-Assessment System

  • Submit the result from the online tool “Seomastering.com”

DOWNTIME

Categories
Description
Definition
  • Downtime refers to the occasions whereby the website is not operational and is not accessible by the users.
  • Downtime does not include scheduled maintenance period in which the agency has informed users of the time and duration of website unavailability for access.
  • Only the main page of the website is observed for downtime criteria. Downtime for Online Services will not be measured in this criterion.
 Tips
  • Utilise and subscribe to a reliable Online Tool
  • There are many Online Tools available to assist to track your website. Most of these tools send immediate alerts to website admin when the website crashes
 Conditions a) Website downtime must be within the stipulated SLA of respective agencies

  • Agencies without SLA , on the other hand, must comply to 99.5% uptime(43 hours, 48 minutes downtime)

b) Notification of the website inaccessibility must be displayed on other official channels such as myGov or agency social media accounts

  • Agency that does not own any official social media accounts are required to utilise their parents’ website or official accounts
Information Gathering
Process
 ProBE Self-Assessment System

  • Agency to submit the stipulated SLA for website uptime/downtime for 2015 (SLA to be uploaded in the system)

The default downtime for those without SLA will be 99.5% uptime

  • Each downtime incidence must be keyed into the system

MOBILE WEB/VERSION

Categories
Description
Definition Mobile Web/Version refers to a version of the website that is customised to be viewed using mobile devices such as smart phone, tab or iPad
 Tips
  • Usage of responsive technology framework allows the agency to create a similar experience for the users no matter how they are accessing the website whether on desktop, tablet or smartphone. Therefore, providing better user experience across devices. Furthermore, it is an effective way to manage the website by eliminating the need to maintain separate mobile URL and content.
  • If your agency maintains a separate Mobile Web / Version, ensure that both the desktop and mobile versions incorporate the same branding elements to ensure consistency.
  • Never stop testing! Ensure that the Mobile Web / Version are tested consistently on different type of mobile devices and operating systems. Tests should be undertaken on every page, user action and buttons on the website.
 Conditions All conditions must be complied:

  1. The Mobile Web version is tailored to the size of the mobile device i.e. using responsive design
  2. Notification of the availability of the service such as QR code or Mobile Icon must be displayed on the desktop version to inform users
  3. A Mobile Web that is displayed exactly like the desktop version (without responsive design) is considered as non compliant
Information Gathering
Process
 ProBE Self-Assessment System:

  1. For agency maintaining a separate URL for Mobile Web / Version, to enter the Mobile Web / Version URL address on the Self-Assessment System

UPDATING CONTENT

Categories
Description
Definition Updated Content refers to the update and review of information on the website. There are seven (7) elements of Updating Content:

  1. Latest news, activities or updated events
  2. Announcement, information and broadcast
  3. Newspaper clippings, press statements or articles
  4. Poster/Banner
  5. Tender / Quotation / Recruitment announcements
  6. Minister, Deputy Minister and Senior Management of the agencies
  7. News and /or updates on government policies
 Tips
  • Content and business owners of the information displayed on the website are encouraged to check their information regularly to verify and ensure the information are accurate and up-to-date.
  • Consistent engagement with users via feedback forms, surveys and focus groups allow website managers to understand user’s perspective and input on the content of website.
 Conditions  All conditions must be complied:

  1. Website must observe the updates in all of the seven relevant sections identified above.
  2. Website must comply to the Guidelines “PERKARA-PERKARA YANG DIPANTAU BERKAITAN PENGEMASKINIAN MAKLUMAT DI LAMAN WEB” issued by MAMPU.
  3. News and /or updates on government policies must be updated within 1 working day after the policy has been updated.
  4. All of the seven relevant sections must be updated. Outdated sections will be considered as non compliant.
 Information Gathering Process  ProBE Self-Assessment System:

  • Upload the up-to-date screenshot of the relevant pages of their websites displaying any of the six relevant sections identified

ACTIVE HYPERLINK

Categories
Description
Definition

Active Hyperlink refers to active and error-free hyperlink file or document that allows user visit another location or file. Typically hyperlink is activated by clicking on a highlighted word or image on the website.

Broken Link refers to a hyperlink that no longer points to its original destination. This could be for a variety of reasons: the page has been moved, the page has been renamed.

 Tips 5 Quick and Easy Tricks by SiteProNews.com

  1. Be sure that your URL is fully qualified and has ‘http://’ at the start of it
  2. Don’t try to italicize or bold your website address
  3. Put your URL on a new line
  4. Don’t put punctuation after your URL
  5. Preview your article and test your links
 Conditions  All conditions must be complied:

  1. All hyperlinks within the website must be active
  2. Check to ensure that hyperlinks are active using Online Tool W3C Link Checker: http://validator.w3.org/checklink 

    Intranet is not considered as part of Broken Link
    Files such as .jpg, .jpeg, .gif, .png, .css, .js, .ico, lang=bm, jsessionid are not taken into consideration for the Broken Link test
    Broken link that originates from other domain is not considered for this criterion

Information Gathering
Process
 ProBE Self-Assessment System:

1) Agency to submit the result of Online Tool W3C Link Checker: http://validator.w3.org/checklink

RESPONSIVENESS TO ENQUIRIES

Categories
Description
Definition Responsiveness to enquiries refers to time frame of the response provided by the agency for the enquiries made by users via the website
 Tips
  • Agencies must clearly display the response time for responding to enquires from users in the Client’s Charter section of the websites which will allow users to anticipate when a response will be received.
  • Content owner are encouraged to prepare further information and clarification on anticipated questions that may be asked by the users such as related regulations, roadmap and links / access to more information about the subject matter.
  • The basic information which are prepared in advanced are to be provided promptly to users while the respective officers are working on a more detailed and customized response (if necessary) to increase level of engagement with the users.
 Conditions  All conditions must be complied:

  1. Default response to any enquiries by users is within 7 working days as per “PANDUAN PENGURUSAN PERHUBUNGAN PELANGGAN” of “PEKELILING KEMAJUAN PENTADBIRAN AWAM BILANGAN 1 TAHUN 2008
    • In the event where an agency has indicated Response Time under 7 working days in the Client Charter (for example: Response Time to enquiries is within 3 working days), the shorter time frame for Response Time will take effect

b. Response that is sent beyond the set time frame is considered as non compliant

Information Gathering
Process
 ProBE Self-Assessment System:

  • Agency to submit the stipulated SLA for Responsiveness within Client’s Charter

MOBILE APPS

Pillar Categories
Description
Functionality Definition A mobile application refers as a type of application software designed to run on a mobile device, such as a smartphone or tablet computer.
 Conditions All conditions must be complied:

  1. A quick link or an icon for the list of mobile applications provided by the agency must be clearly displayed in the website
  2. Mobile application that belongs to other agencies is not considered for assessment of this criterion

NUMBER OF ONLINE SERVICES

Pillar Categories
Description
Functionality Definition Number of Online Services refers to services that can be fully transacted online. These includes:

  1. Government to Citizens (G2C)
  2. Government to Business (G2B)
  3. Government to Government (G2G) services
  • E-Payment is considered as an Online Service
  • Intranet, Complaint and Feedback Forms are not considered as Online Services
 Conditions All conditions must be complied:

  1. A minimum of 1 Online Services and maximum of 5 Online Services are to be assessed
  2. The Online Services provide end-to-end services without off-line transaction requirement
  3. The Online Services must be provided within the website domain
    For Online Services that are published outside the agency website’s domain, the ownership information of the Online Services is to be verified
  4. The Online Services must be displayed on the main page and hyperlinked to the location of the Online Services within the website (or the verified link if it is outside of the website’s domain)
  5. Intranet services, complaint and feedback form are not considered for this criterion

NOTIFICATION OF TRANSACTION

Pillar Categories
Description
Functionality Definition Notification of Transaction refers to the notification sent to each user after an online transaction is completed
 Conditions All conditions must be complied:

  1. All of the Online Service (identified on the Number of Online Services criterion) must provide notification at the end of every transaction
  2. A transaction that does not prompt any message or notification is considered as non compliant for this criterion

AID, TOOLS & HELP RESOURCES

Pillar Categories
Description
Functionality Definition Aid, Tools & Help Resources refers to information that will aid users when using Online Services

Examples:

  • Tips
  • Guidelines
  • Manual
  • Flowchart
  • Video Tutorial
 Conditions All conditions must be complied:

  1. All of the Online Services (identified on the Number of Online Services criterion) must have either one of the five examples
  2. It must be made available on the main page of the respective online services
  3. Frequently Asked Question is not considered as part of this criterion

ONLINE SERVICE SECURITY

Pillar Categories
Description
Functionality Definition Online Service Security refers to the security, authentication and protection of data sent via Internet Protocol while using Online Services
 Conditions All conditions must be complied:

  1. At least one form of security measures must be provided in any of the Online Services (identified on the Number of Online Services criterion)
  2. Availability of the Public Key Infrastructure (PKI)
    Examples:
    •SSL
    •Digital Certificate
    •Captcha
  3. Any security measures provided must be prominently displayed on Online Services pages
  4. Online security that is provided by parent agency in a centralised online service is not considered for this criterion

BROADCAST

Pillar Categories
Description
Functionality Definition Refers to section where announcements, news or latest updates in the agency are being made
 Conditions All conditions must be complied:

  1. Announcement must be made available on the the Broadcast section. The section should not be left blank.
  2. In the case where no update / announcement available, the section must display notification such as “No latest announcement is available”
  3. An empty broadcast section without any notification as indicated in b) is considered as non compliant

ELECTRONIC ARCHIVE

Pillar Categories
Description
Functionality Definition
Policies / budget / legal documents

Refers to archive of policies, budget or legal documents for a minimum of the previous one yearE-participation activities
Refers to archive of past e-participation events or initiative for a minimum of the previous one year

Archive responses by government to citizen’s questions, queries and inputs
Refers to archive of previous responses given to citizens who had sent in their questions, queries and input to the agencies via feedback form

 Conditions
Policies / budget / legal documents

  1. Documents listed must be for a minimum of the previous one year
  2. Archive of other than policies / budget / legal documents documents is considered as non compliant for this criterion

E-participation activities
All condition must be complied:

  1. Events or initiatives listed must be for a minimum of the previous one year
  2. Details of event must be displayed i.e. date, participant, feedback, outcome
  3. Archive of list of the e-participation activities only is considered as non compliant for this criterion

Archive responses by government to citizen’s questions, queries and inputs
All condition must be complied:

  1. The compilation of questions / queries/ inputs and responses from the agency must be for a minimum of the previous one year
  2. The compilation of questions / queries/ inputs and responses from the agency must originate from the feedback form made available in the agency website
  3. Archive of information that is less than a year is considered as non compliant for this criterion

W3C DISABILITY ACCESSIBILITY

Pillar Categories
Description
Functionality Definition
Level A

Level A refers to the compliance of Level A of Web Content Accessibility Guidelines (WCAG) 2.0 that allows a disabled person to be able to use the websiteAccessibility for the visually impaired
Accessibility to the visually impaired refers to the ability of the website to allow for a person who has sight loss that cannot be fully corrected using glasses or contact lenses1 to access it
 Conditions
Level A

All conditions must be complied:

  1. Websites are required to comply with the requirements of WCAG 2.0
  2. Usage of Online Tool: WAVE – http://wave.webaim.org/
  3. Utilisation of other tool besides WAVE is considered as non compliant for this criterion

FREQUENTLY ASKED QUESTIONS

Pillar Categories
Description
Functionality Definition Refers to the provision of a list of questions that are frequently asked by the website users
 Conditions
  1. The questions and answers must be related to the agency
  2. An empty FAQ section is considered as non compliant for this criterion

FEEDBACK FORM

Pillar Categories
Description
Functionality Definition Feedback Form refers to the the opinion expressed by users on the website functionality, usage experience or issues related to the agency
 Conditions All conditions must be complied:

  1. Feedback Form is working/error-free
  2. Enquiry must be sent through to the respective agency
  3. Submission of Feedback Form that did not go through, and / or without notification of successful transaction is considered as non compliant for this criterion

FEEDBACK AUTO-NOTIFICATION

Pillar Categories
Description
Functionality Definition Feedback Auto-Notification refers to the notification prompted / displayed after the submission of feedback by a user.
 Conditions All conditions must be complied:

  1. The notification must provide information on the status of the feedback form submission on whether it has been sent or received
  2. The notification message must include the time frame for response from the relevant officer
  3. Notification without time frame is considered as non compliant for this criterion

USER OPINION FEATURES

Pillar Categories
Description
Functionality Definition User Opinion Features refers to the features that share and display information of user opinion and feedback that highlight trending topics.
Some of the features that are commonly used by websites are tag clouds and “hot topics”.
 Conditions All conditions must be complied:

  1. The website must have at least one of the commonly used user opinion features / highlight such as tag cloud and “hot topics”
  2. The features above must be displayed in relation to user opinion such as frequent search, user poll results and top keyword used for search
  3. Empty tag clouds or “hot topics” are considered as non compliant for this criterion

UPDATES VIA EMAIL OR RSS

Pillar Categories
Description
Functionality Definition Updates via Email or RSS refers to the feature whereby updates and latest news of the agency can be subscribed by user via mailing list or RSS
 Conditions All conditions must be complied:

  1. Users must be able to successfully subscribe to the email updates or RSS
  2. The email updates or RSS must be updated on monthly basis
  3. The “unsubscribe from list” option or link must be included in all emails sent to the users
  4. There are active email subscription and / or RSS feed
  5. The email update and/or RSS must be relevant and related topics to the agency (example: latest development on my agency’s initiatives)
  6. Provision of RSS services without any feed or inactive email subscription are considered as non compliant for this criterion

AUDIO / VIDEO

Pillar Categories
Description
Functionality Definition Refers to a segment of video or media files containing audio or video that has both an in-time and an out-time within a larger video element
 Conditions All conditions must be complied:

  1. Audio or video clip must be related to the agency
  2. The clips can be streamed or downloaded
  3. Background music of the website and flash clips on landing page are not considered as part of this criterion

MULTI LANGUAGE FOR CONTENT

Pillar Categories
Description
Functionality Definition
Malay Language

Malay Language refers to content availability in Malay LanguageEnglish Language
English Language refers to content availability in English Language

Third Language
Third Language refers to content availability in other languages. For example: Mandarin / Tamil

 Conditions
Malay Language

  1. Content in Malay language is mandatory
  2. There is no multi-language content on the Malay Language version

English Language
All conditions must be complied:

  1. The entire content within a website must be translated into English Language
  2. Discrepancies between Malay and English languages must be avoided
  3. There is no multi-language content on the English Language version

Third Language – Provision of content in third language is optional
All conditions must be complied:

  1. The use of online tool is permissible with the condition to display a disclaimer notice informing users of its limitation and risks
  2. Provision of multi language content in the Third Language version due to error/ issues of usage of online tool is considered as non compliant for this criterion

MULTI LANGUAGE FOR ONLINE SERVICES

Pillar Categories
Description
Functionality Definition
Malay Language

Malay Language refers to Online Services availability in Malay LanguageEnglish Language
English Language refers to Online Services availability in English Language
 Conditions
Malay Language

  1. All of the Online Services provided in a website must be in Malay Language
  2. There is no multi-language content on the Malay Language version

English Language
All conditions must be complied:

  1. The entire content of the online services must be translated into English Language
  2. There is no multi-language content on the English Language version

PUBLICISING A CIO OR EQUIVALENT

Pillar Categories
Description
Functionality Definition Publicising a CIO or equivalent refers to the display of information of the Chief Information Officer (CIO) of the agency on the website.

This is in consideration of the significant role of CIO or its equivalent in designing, implementing and disseminating e-government throughout the entire public administration in a seamless way.

 Conditions All conditions must be complied:

  1. The CIO or an equivalent role must be reflected in the website. For example, in the organisation chart, staff directory or a specific page.
  2. No provision of item b) above on the website is considered as non compliant for this criterion.

CONTACT DETAILS

Pillar Categories
Description
Functionality Definition
Telephone Number

Telephone number refers to general telephone number(s) of the agencyAddress
Address refers to general mailing address of the agency

Email
Email refers to general e-mail or webmaster email address of the agency

 Conditions
Telephone Number

All conditions must be complied:

  1. Telephone number is clearly displayed in website
  2. Provision of direct line to officers is not considered for this criterion

Address
All conditions must be complied:

  1. Mailing address is clearly displayed in website
  2. Provision of outdated address is considered as non compliant for this criterion

Email
All conditions must be complied:

  1. Email is clearly displayed in website
  2. To avoid misuse of email addresses by other parties to send “spam emails”, the email addressed should be displayed differently ie hanani[dot]ahmad[at]moh[dot]com[dot]my ([email protected])
  3. Provision of email address without necessary precaution as mentioned in item b) that may lead to spamming activities is considered as non compliant for this criterion

PRESENCE OF DATASETS

Pillar Categories
Description
Functionality Definition
Machine-readable structured data

Machine-readable structured data refers to provision of dataset in format such as XLSNon-proprietary form
Non-proprietary form refers to provision of dataset in format such as CSV

Application Programming Interfaces (APIs)
Application Programming Interfaces (APIs) refers to provision of dataset in API

Open standards from W3C
Open standards from W3C refers to provision of dataset in the in format such as RDF and SPARQL

 Conditions
Machine-readable structured data

All conditions must be complied:

  1. Dataset must be available in Malaysia Open Government Portal (http://www.data.gov.my)
  2. Link to the dataset in the above portal must be made available in the agency’s website
  3. Provision of dataset that belongs to other agency is not considered for this criterion

Non-proprietary form
All conditions must be complied:

  1. Dataset must be available in Malaysia Open Government Portal (http://www.data.gov.my)
  2. Link to the dataset in the above portal must be made available in the agency’s website
  3. Provision of dataset that belongs to other agency is not considered for this criterion

Application Programming Interfaces (APIs)
All conditions must be complied:

  1. Dataset must be available in Malaysia Open Government Portal (http://www.data.gov.my)
  2. Link to the dataset in the above portal must be made available in the agency’s website
  3. Provision of dataset that belongs to other agency is not considered for this criterion

Open standards from W3C
All conditions must be complied:

  1. Dataset must be available in Malaysia Open Government Portal (http://www.data.gov.my)
  2. Link to the dataset in the above portal must be made available in the agency’s website
  3. Provision of dataset that belongs to other agency is not considered for this criterion

DATASET GUIDELINES

Pillar Categories
Description
Functionality Definition Dataset Guidelines refer to guidelines describing on how to make use of datasets
 Conditions All conditions must be complied:

  1. Guidelines must be provided in the agency website together within the page that provides the hyperlink to the datasets
  2. Irrelevant guidelines that are not related to usage of dataset is considered as non compliant for this criterion

ABOUT US

Pillar Categories
Description
Functionality Definition About Us refers to a section of the website that provides information on the respective agency
 Conditions
All conditions must be complied:

  1. It may be provided in a dedicated section or incorporated in the introduction page
  2. Irrelevant information that are not related to the agency is considered as non compliant for this criterion

PUBLICATIONS

Pillar Categories
Description
Functionality Definition Refers to any publications issued by agencies that are published or downloadable in the websites
 Conditions
All conditions must be complied:

  1. Publications can be in e-book reader or downloadable format (e.g. .pdf, .epub)
  2. Publication must be related to agency
  3. Journal and publication abstracts are not considered for this criterion

PERSONALISATION

Pillar Categories
Description
Functionality Definition Refers to the delivery of appropriate content and services, tailormade to the user’s need with the aim is to improve the user’s experience of a service
 Conditions
All conditions must be complied:

  1. Sections are provided for specific users of the website
    Example: Students, Parents, Teachers
  2. Must be more than one category of users
  3. The provision of personalisation for only one category is considered as non compliant for this criterion

SITEMAP

Pillar Categories
Description
Functionality Definition Sitemap refers to visual or textually organized model of a website’s content that allows the users to navigate through the site to find the information they are looking for.
 Conditions
All conditions must be complied:

  1. Sitemap must be dynamic i.e. hyperlinks are provided for the pages listed
  2. A static sitemap is considered as non compliant for this criterion

FIND INFORMATION WITHIN 3 CLICKS

Pillar Categories
Description
Functionality Definition Find Information Within 3 Clicks refers to the navigation required to look for information within the websites
 Conditions
All conditions must be complied:

  1. All the criteria listed on Pillar 2 (Content) must be obtainable within 3 clicks from the main page
  2. All of the links provided are active (no broken link). Inactive or a broken link are considered as non-compliant

SEARCH FUNCTION

Pillar Categories
Description
Functionality Definition Search Function refers to search function made available on the website for users to locate information within the websites only
 Conditions
All conditions must be complied:

  1. Search function is working whereby it prompted a listed of result
  2. Result must consist of information within the agency website only
  3. Search engine result that includes information from other agency’s website is not considered for this criterion

ADVANCED SEARCH

Pillar Categories
Description
Functionality Definition Advanced Search refers to additional features that a search engine could have
 Conditions
All conditions must be complied:

  1. At least one of the advanced search options is made available
    I.  Auto Complete/Predictive feature for relevant keyword when entering search
    II. Filter capabilities for specific section of the website
  2. Result must consist of information within the agency website only
  3. Search function without the any of the advanced search options in item a) above is considered as non compliant for this criterion

SEARCHABLE DATABASE

Pillar Categories
Description
Functionality Definition Searchable Database refers to searches that access information in specific section or page within the websites. Example of specific section: staff directory, circular, image gallery, news article
 Conditions
All conditions must be complied:

  1. Searchable database is working whereby it prompts a listed of result
  2. Result must consist of information within the specific section or page only
  3. Search result that display section or page from other agency’s website is not considered for this criterion

FIND WEBSITE USING SEARCH TOOL

Pillar Categories
Description
Functionality Definition Find Website Using Search Tool refers to searching of agency’s website using any search tool/search engine such as Google, Yahoo!, bing, Ask, AOL
 Conditions
All conditions must be complied:

  1. “Google” search engine is used to search for the agency website
  2. Search must be conducted in Malay and English Languages
  3. Agency website is listed in the first page of the “Google” search engine result
  4. Search result from search engines other than “Google” is considered as non compliant for this criterion

ACHIEVEMENT OF CLIENT CHARTER

Pillar Categories
Description
Functionality Definition Achievement of Client’s Charter refers to the measurement of client’s charter compliance
 Conditions
All conditions must be complied:

  1. Achievement must be updated on monthly basis
  2. The achievement of the previous two months must be included
    e.g. When a user is accessing the website in the month of October, the user must be able to view achievement of Client Charter for the months of August.
  3. Remarks is required to those agencies that do not measure the achievement on monthly basis
  4. Display of outdated achievement is considered as non compliant for this criterion

STATISTIC OF ONLINE SERVICES

Pillar Categories
Description
Functionality Definition Statistic of Online Services refers to the measurement of the Online Services usage
 Conditions
All conditions must be complied:

  1. Usage of all online services must be tracked
  2. Tracking must be updated on monthly basis
  3. Tracking of the past two months must be included
    •e.g. When a user is accessing the website in the month of October, the user must be able to view Statistic of Online Services for the months of August
  4. Statistic of selected instead of all Online Services provided on the website is considered as non compliant for this criterion

FREEDOM OF INFORMATION LEGISLATION

Pillar Categories
Description
Functionality Definition Refers to the display of information with regards to the Freedom of Information legislations with the website
The Freedom of Information Act gives citizens the right to access recorded information held by public sector
 Conditions
All conditions must be complied:

  1. For agencies bound by the Freedom of Information: Information and its processes must be clearly displayed within the website
    •For agencies that is not bound by Freedom of Information Act: Request for Information form may be provided for users to request for information not made available on the website, subjected to the Terms and Conditions set by the agency
  2. All information provided must be relevant and related to the Freedom of Information

PRIVACY POLICY STATEMENT OR DATA PROTECTION ACTS

Pillar Categories
Description
Functionality Definition Privacy Policy Statement refers to the website’s privacy policy that provides information on some or all of the ways the website gathers, uses, discloses, and manages a visitor’s data.Personal Data Protection Act2 (PDPA) refers to the Personal Data Protection Act 2010 [Act 709]that regulates the collection, recording, holding or storing of personal data, and carrying out of any operation on personal data for commercial transactions. It does not apply to Federal and State Governments.
 Conditions
All conditions must be complied:

  1. The website must provide either a Privacy Policy Statement or Personal Data Protection Act based on the services provided within the website.
  2. The privacy policy statement or the Personal Data Protection Act must be clearly displayed on the footer of the main page of the website and hyperlinked to the full information within the website.

ONLINE PROCUREMENT ANNOUNCEMENT

Pillar Categories
Description
Functionality Definition Online Procurement Announcement refers to e-procurement announcements for bidding processes
 Conditions
All conditions must be complied:

  1. Announcement must be displayed in the agency’s website or linked to e-procurement platform
  2. If there is no announcement to be made, “No latest announcement” must be displayed
  3. Empty announcement section is considered as non compliant for this criterion

ONLINE E-PARTICIPATION POLICY OR GUIDELINE

Pillar Categories
Description
Functionality Definition Refers to the display of an online e-participation1 policy or guidelines on the website to inform and guide users on the terms and conditions for participation.

E-Participation refers to the process of engaging citizens – both online and offline – in policy and decision-making in order to make it participatory, inclusive, and deliberative

 Conditions
All conditions must be complied:

  1. E-participation policy or guidelines must be provided on the e-participation section of the website
    •For central e-participation policy, the link to the full policy must be clearly displayed
    •Agency-level guidelines must be made available on the e-participation section
  2. The policy or guidelines must include the terms and conditions for participation
  3. Provision of policy or guidelines that are not related to e-participation is considered as non compliant for this criterion

PROMOTION OF E-PARTICIPATION INITIATIVE

Pillar Categories
Description
Functionality Definition
Online calendar of participatory events

Online calendar of participatory events refers to an interactive calendar that allow user to view e-participation events or initiativesEmail alerts for e-participation initiative
Email alerts for e-participation initiative refers to an email subscription that allow users to received updates and latest news on e-participation events or initiatives

Really Simple Syndication (RSS) for e-participation initiative
Really Simple Syndication (RSS) for e-participation initiative refers to the feature whereby updates and latest news of e-participation events or initiatives can be subscribed by user RSS

 Conditions
Online calendar of participatory events
All condition must be complied:

  1. Calendar must consist of previous, current and future e-participation events or initiatives conducted by agency
  2. On the calendar, by clicking on the event that is ongoing or has yet to take place, the calendar will display the details of the events or initiatives
  3. On the calendar, by clicking on the past event, the calendar will display the electronic archive consisting of past event details i.e. date, participant, feedback, outcome
  4. Provision of calendar without information on the e-participation events or initiatives is considered as non compliant for this criterion

PRESENCE OF E-CONSULTATION MECHANISMS

Pillar Categories
Description
Functionality Definition
Availability of social networking features
Availability of social networking features refers to presence of government agencies’ official accounts on the social network sites e.g. Facebook to engage with citizens in deeper contributions to and deliberation on public policies and services
 Conditions
Availability of tools in order to obtain raw (non-deliberative) public opinion for public policy deliberation (e.g. online forums, media tools, polls, voting tolls and petition tools)
Availability of tools in order to obtain raw public opinion for public policy deliberation refers to the presence of the official social media account of the agency to engage citizens into deeper contributions and deliberation on public policies and services matters

PRESENCE OF E-DECISION MAKING TOOLS

Pillar Categories
Description
Functionality Definition
Availability of social networking features
Availability of social networking features refers to presence of government agencies’ official accounts on the social network sites e.g. Facebook to engage with citizens in deeper contributions to and deliberation on public policies and services
 Conditions
Availability of tools in order to obtain raw (non-deliberative) public opinion for public policy deliberation (e.g. online forums, media tools, polls, voting tolls and petition tools)
Availability of tools in order to obtain raw public opinion for public policy deliberation refers to the presence of the official social media account of the agency to engage citizens into deeper contributions and deliberation on public policies and services matters

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