Kriteria Portal & Laman Web SPLWPDT
Dahulu dikenali sebagai MGPWA, ProBE atau MUSE.
Kriteria Terkini.
Berdasarkan Sistem Pemantauan Laman Web & Perkhidmatan Dalam Talian (SPLWPDT) 2018.
Problem
Search Function
Refers to search function made available on the website for users to locate information within the websites only.
Solution
Tagging
Tagging <splwpk-search-function> inside specific module/plugin for the search function.
Problem
Link to MyGov portal
Refers to search function made available on the website for users to locate information within the websites only.
Solution
Insert Correct URL
Has correct hyperlink to myGov portal (http://www.malaysia.gov.my)
Problem
Find Website using Search Tool
Refers to searching of agency's website using any search tool/search engine such as Google, Yahoo!, Bing, Ask, Aol
Solution
Use Search Tool (eg: Google)
Feature prominently on the Google search engine. Check both Bahasa & English.
Problem
W3C Disability Accessibility
Accessibility to the visually impaired refers to the ability of the website to allow for a person who has sigth loss that cannot be fully corrected using glasses or contact lenses to access it.
Solution
Tagging
Tagging <splwpk-w3c> inside specific module/plugin for the W3C.
Problem
Updated Content
Refers to the availability of Broadcast, About Us, News and/or updates on government policies, Frequently Asked Questions (FAQ), Achievement of Client Charter Includes Client Charter and Contact Details.
Solution
Tagging
Tagging <splwpk-broadcast> or <splwpk-news> or <splwpk-faq> or <splwpk-client-charter> or <splwpk-about-us> or <splwpk-contact-details> inside specific module/plugin for the updated contents.
Problem
Presence of Datasets
Dataset must be available in www.data.gov.my & link to the dataset in the agensy's portal/website.
Solution
Tagging
Tagging <splwpk-open-data> inside specific page for the dataset.
Problem
Publication
Refers to any publications issued by agencies that are published or downloadable in the websites/portals.
Solution
Tagging
Tagging <splwpk-publication> inside specific page for the publication.
Problem
Privacy Policy
Refers to the website's privacy policy or Personal Data Protection Act 2010 (Act 709) that regulates the collection, recording, holding or storing of personal data an so on.
Solution
Tagging
Tagging <splwpk-privacy-policy> or <splwpk-pdpa> inside specific page for the privacy policy.
Problem
Feedback Form
Refers to the opinion expressed by users on the website functionality, usage experience or issues related to the agency.
Solution
Tagging
Tagging <splwpk-feedback-form> inside specific page for the feedback form.
Problem
Browser Compatibility
The website, web application, script, or HTML design, must be capable and flexible to function on different types of web browsers.
Solution
Compatible With All Browsers
Compatible with the latest version of IE, Safari, Chrome & Firefox.
Problem
Active Link
Refers to active and error-free hyperlink file or documents that allows users to visit another location or file.
Solution
Use Broken Link Checker
No broken link is found on the website and online services and only apply for internal documents.
Problem
Device Responsiveness
The appearance of a website or online services must be dependent on the screen size and orientation of the device used.
Solution
Add Meta Name Viewport
Must have <meta name="viewport" content="width=device-width, initial-scale=1.0">
Problem
Search Engine Optimisation
SEO must be optimized to increase the quantity and quality of traffic to agency’s website through organic search engine results.
Solution
Add Meta Info, Alt Tag
Meta title < 70 characters, meta descriptions < 160 characters and define all images with "alt" attribute in <img> HTML tag.
Problem
Loading Time
The amount of time it takes to load the page until web request is completed must be less than 5 seconds.
Solution
Set Automated Assessment
Using load time tool such as Uptimerobot.com, Pingdom.
Problem
DownTime
The total duration when the website is not operational and is not accessible by the users must be less than xxxxx.
Solution
Set Automated Assessment
Using downtime tool such as Uptimerobot.com, Pingdom.
Problem
Quick Link
Refers to the number of clicks to reach the Online Services page.
Solution
Maximum 3 Clicks
Maximum of 3 clicks from the main page of the agency's website exclude mouse-hover menu/links.
Problem
Online Service Security
Refers to the level of security configurations and encryption of Online Services.
Solution
Add HTTPS Protocol
Implements HTTPS protocol with valid SSL certificate.
Problem
Availability of GOS e-rating
Refers to the availability of GOS e-rating survey on the G2C Online Services.
Solution
Embeded e-Rating Script
Embedded at the completion of the Online Service transaction.
Kronologi Penilaian Laman Web & GOS.
Berdasarkan perbentangan dari MAMPU untuk model terbaharu SPLWPDT
2005
Jan
MGPWA
- 4-month in-house assessment on government websites.
- 2 categories (Portals & Websites)
- 2 categories (Portals & Websites)
2014
Jan
ProBE
- Year-round self-assessment on government websites.
- Random audit.
- Random audit.
2015
Jan
ProBE & MUSE
ProBE: aligned to 7 Pillars of User Expection, Mandatory & New Criteria, UN E-Government Survey aligned and Website Rasionalisation.
MUSE: long survey and GOD e-Rating, expanding usage and improve satisfaction.
MUSE: long survey and GOD e-Rating, expanding usage and improve satisfaction.
2017
Jan
MUSE
Transition period
MUSE:
- GOS e-Rating
- Expanding Usage
- Sentiment Analysis
MUSE:
- GOS e-Rating
- Expanding Usage
- Sentiment Analysis
2018
Jan
New Model
Websites and Government Online Services (GOS) Assessment and Monitoring
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